Question 1

What is AuraCasa?

Accepted Answer

Aura Casa is a type of accommodation that offers the comfort and convenience of a home. Our name reflects our vision of providing a home-like atmosphere with a special and unique vibe. Aura Casa typically has a fully equipped kitchen, a living room, a dining area, and one or more bedrooms and bathrooms. Aura Casa also provides cleaning services.

Question 2

Why choose AuraCasa over a hotel?

Accepted Answer

At AuraCasa, our serviced apartments offer a more spacious and homely environment compared to hotel rooms. With separate living, dining, and kitchen areas, our accommodations provide a sense of comfort and freedom that is often lacking in a standard hotel room.

• More space and privacy: Aura Casa gives you more room to relax, work, or socialise without being disturbed by other guests or staff. You can also enjoy your own balcony, terrace, or garden, depending on the apartment.
 • More flexibility and freedom: Aura Casa allows you to cook your own meals, set your own schedule, and invite your own guests without any restrictions or extra charges. You can also choose the apartment that suits your needs and preferences, from the size, layout, and location.
 • More value and savings: Aura Casa offers you better value for money, especially for longer stays, as you can benefit from lower rates, discounts, and deals. You can also save money on food, laundry, and transportation, as you can use the facilities and amenities of the apartment.

Question 3

How to book Aura Casa with us?

Accepted Answer

Booking a stay with AuraCasa is a straightforward process, and we offer multiple convenient options for our guests. Follow these steps to secure your reservation:

1. Visit Our Website:
Navigate to the official AuraCasa website. Explore our range of serviced apartments, amenities, and locations to find the perfect accommodation for your needs.

2. Select Your Dates and Apartment:
Choose your desired check-in and check-out dates. Browse through the available serviced apartments and select the one that suits your preferences, whether you're looking for a cozy studio or a spacious family apartment.

3. Customise Your Stay:
Personalise your stay by selecting any additional services or amenities you may require, like parking, or special requests. Review the total cost and details of your reservation.

4. Enter Guest Information:
Provide accurate guest information, including names and contact details, during the booking process. This information helps us ensure a smooth check-in experience and allows us to communicate important updates.

5. Secure Payment:
Choose a secure payment method to complete your reservation. AuraCasa accepts various payment options to accommodate your preferences. Rest assured that your payment information is handled with the utmost security.

6. Confirmation Email:
After completing the booking process, you will receive a confirmation email with all your reservation details. This email will include information such as your booking reference, check-in instructions, and important contact details.

7. Contact Our Support Team (Optional):
If you have any specific requests or if you encounter any issues during the booking process, don't hesitate to reach out to our dedicated support team. They are available to assist you and ensure a seamless experience.

8. Enjoy Your Stay:
Arrive at AuraCasa on your scheduled check-in date, and enjoy the comfort and luxury of your chosen serviced apartment. Our team is committed to making your stay memorable and hassle-free.

Remember, AuraCasa is designed to provide a personalised and stress-free experience for our guests. If you prefer assistance or have special requests, feel free to contact our team, and we'll be delighted to help.

We look forward to welcoming you to AuraCasa!

Question 4

How does AuraCasa ensure the safety and well-being of its guests during their stay?

Accepted Answer

At AuraCasa, the safety and well-being of our guests are our top priorities. Our properties undergo thorough cleaning and sanitization processes before each guest's arrival. We adhere to industry-leading hygiene standards and work closely with professional cleaning services to maintain a pristine environment. Additionally, our team is available around the clock to address any concerns or requests, ensuring that our guests feel secure and cared for throughout their stay.

Question 5

What amenities and services can guests expect when booking with AuraCasa?

Accepted Answer

When you choose AuraCasa, you can expect a range of premium amenities and services designed to enhance your stay. Our properties feature fully equipped kitchens, high-speed Wi-Fi, smart entertainment systems, and luxurious bedding. Guests can also take advantage of our Guest Support Team for personalised recommendations, local insights, and assistance with various arrangements. Whether you're traveling for business, relocating or leisure, AuraCasa is dedicated to providing a curated experience that exceeds your expectations.

Question 6

Any discount?

Accepted Answer

Yes, we do offer some discounts and promotions for our loyal and new customers. Here are some of the deals that you can take advantage of:

• If you book your room directly on our website, you will get a 10% discount on the regular price. This offer is valid for any room type and any date. Just use the code AURA10 when you make your reservation.

• If you refer a friend to Aura Casa, you and your friend will both get a 15% discount on your next stay. All you have to do is share your booking confirmation number with your friend, and they will enter it in the referral box when they book their room. You will receive an email with your discount code once your friend completes their stay.

• If you follow us on social media, you will get access to exclusive offers and giveaways. You can find us on Facebook, Instagram, and Twitter. Just look for the Aura Casa logo and follow us to stay updated. You can also share your feedback and photos using the hashtag #AuraCasa. We love hearing from our guests and seeing their happy faces.

Question 7

What is the check-in time?

Accepted Answer

The check-in time at Aura Casa is 2:00 PM. However, if you arrive earlier and your room is ready, we will be happy to accommodate you. If you need a late check-in, please let us know in advance and we will arrange it for you. We want to make your arrival as smooth and convenient as possible.

Question 8

What is the check out time?

Accepted Answer

The check-out time at Aura Casa is 11:00 AM. However, if you need a late check-out, you can message us directly and we will try to accommodate you, subject to availability and an additional charge may apply. We want to make your stay as comfortable and convenient as possible.

Question 9

What fees do you charge for late check-out?

Accepted Answer

The fees for late check-out at Aura Casa depend on the availability of the room and the duration of the extension. Generally, we charge £20 per hour for late check-out until 2:00 PM, and £30 per hour for late check-out until 4:00 PM. After 4:00 PM, we charge the full rate for an extra night. However, these fees are subject to change and may vary depending on the season and the occupancy of the room. Therefore, we recommend that you contact us as soon as possible to request a late check-out and confirm the exact fees.

We appreciate your understanding and cooperation.

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